Frequently Asked Questions

Add parts to your RFQ list, paste part numbers into the quote form, or upload your list as Excel, PDF or photos. Tell us quantities and destination port if you know them. We'll check every line and reply with one quote.

The OE or part number is the most useful. If you don't have it, send the vehicle make, model, year and engine, plus the part position, or the VIN. A photo of the old part helps too.

MOQ starts from 50 pieces per part number for most items. Some slow-moving references can be supplied in smaller quantities when combined with a larger order.

Yes. You can combine part numbers from different systems in one order and one container.

Our minimum order value is USD 3,000 per shipment.

Within 24 hours on business days. Long lists of several hundred lines may take up to 48 hours.

Stock items ship in 7–15 days. Made-to-order items take 30–45 days after deposit.

Prices depend on quantity, packaging, trade terms and destination. We quote each list individually so you get an accurate, current price.

USD by default. EUR and CNY on request.

T/T: 30% deposit, 70% before shipment. L/C at sight for orders above USD 30,000.

EXW, FOB, CFR and CIF.

Yes. Most parts are available as samples.

Samples are charged at unit price plus courier cost. The sample cost is refunded on your first order.

Stock samples ship in 3–5 days by express.

Every order goes through incoming, in-process and pre-shipment inspection, and you receive an inspection report with photos.

MERAK is ISO 9001 certified; our brake pad partner factories hold IATF 16949, and brake pads are tested to ECE R90.

Yes. SGS, BV, Intertek or your own team are welcome before shipment.

12 months from shipment against manufacturing defects.

Send us the order number, part number and photos or video. We'll review it within 3 business days. Confirmed defects or wrong parts are replaced in your next shipment or credited.

No. SAILBY parts are aftermarket replacement parts. We use OE numbers only to identify which vehicles a part fits.

We ship worldwide, mainly to the Middle East, Africa, Latin America and Southeast Asia.

Sea freight (FCL and LCL), air freight and express courier.

Yes. We can deliver to your forwarder's warehouse in China, or book freight for you.

Commercial invoice, packing list, bill of lading and certificate of origin. Form E and other market-specific documents on request.

MERAK is the export company you work with: quotes, orders, inspection and shipping. SAILBY is our own aftermarket parts brand — the name on the parts and boxes you receive.

SAILBY color boxes with part number labels and barcodes are our standard. Neutral packaging and private label are available on request.

Yes. We're looking for regional distributors for the SAILBY brand — contact us to discuss.

Yes. We can print your logo and design on boxes, labels and cartons.

From 500 boxes per packaging design.

Yes. Send your logo and brand guidelines and we'll prepare artwork for approval.